Contact Support

Need help with playback, installation, or compatibility? Send us a message and we’ll follow up quickly. For instant answers, check the Support first.

We’re Ready to Help

Whether you need installation guidance, troubleshooting steps, or want to share feedback, we’re here to help.

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What Happens Next

After you submit your message:

  • Response Window: Expect a reply within 24–48 business hours.
  • Helpful Details: Include file type, player, and error message if possible.
  • Follow‑up: We may request more details to resolve the issue.

Quick Resources

You may find answers faster in these resources:

Open Support Browse Tutorials

Common solutions:

  • Installation issues: Run the installer as admin and restart your player.
  • Playback problems: Confirm the format is supported and relaunch the app.
  • Codec questions: Review the Format Coverage page for the full list.